Troubleshooting Samsung S20A300B display

Troubleshoot location issues

GPS is a system that uses signals from orbiting satellites to determine your approximate location in the world. This system includes both a chip in your iPhone and satellites above the ground.

  • Examples of location problems
  • Reception of signals for location determination
  • Troubleshooting steps
  • Inconsistent performance

Examples of location problems

If you have any problems with any of the following, your activity may be displayed with a different distance than the distance you actually completed. Unfortunately it is not possible for us to “add” this missing data or to change existing data. Fortunately, there are other things you can do to prevent bad location data instead of fixing it. Check out the troubleshooting steps at the bottom of this article to avoid similar issues in the future.

  • Deviations in the location: The route recorded with GPS does not correspond to the actual route. You may notice that the route basically corresponds to the shape of the road, but is much less precise.
  • No GPS reception: If you can't get a GPS signal and get it again at a later time, the signals from before and after the loss of the signal are treated just like any other two points (even if time has passed in the meantime) and in a straight line with each other connected.
  • Jumps in the determination of the position: "Jumps" in the determination of the position can lead to a longer distance being recorded than the one actually covered, as all deviations are linked with a zigzag line.

Receive signals for a good position determination

For a quick start and an accurate location, you should ensure the following:

  • Free sight on much of the sky. Any obstacles between the phone and the sky can affect the signal strength. A large tree is an obvious obstacle, but a bag or backpack can also cause problems if the signal strength is low.
  • time to receive the signals from the satellite. To improve your signal acquisition time, keep your device in one place and make sure the device's data transfers are turned on. This enables the phone's location to get clues about your approximate location. Even when the sky is clear, in certain situations it can take a few minutes to determine an exact location.

Steps for troubleshooting iOS device location problems

  1. Unlock yourPhone off / on.
  2. Deactivate / activate the location services.
  3. Close all open apps before recording. If you should open another app while recording, go back to Strava afterwards.
  4. Make sure your phone isn't connected to a Wi-Fi network before starting an activity.
  5. When you have a clear view of the sky, open Strava and wait a few minutes longer than usual before starting the activity, even if you see the "GPS signal found" message.
  6. Reset the location fix:
    1. Press the home button twice. You will then be shown a preview of all currently open apps. Swipe up on the preview of all apps to close them.
    2. Then go to settings and activate airplane mode.
    3. Then navigate to the general settings, "Reset" and select "Network settings" (you have to enter your WiFi passwords again!)
    4. After you have reset your phone, go to the settings again and deactivate and activate the location services under "Privacy".
    5. Then go to Settings> Data protection> Location services> System services and deactivate the "Set time zone" function.
  7. Some devices may have apps installed that disable location services and close apps that are running in the background to save battery life and improve system performance. Examples of such apps are "Advanced Task Killer" and "Juice Defender". Deactivate these apps or change the settings accordingly so that Strava can receive information about your location in the background during prolonged activity.
  8. Final steps
    1. Sign up for 10 minutes of activity and let the Strava app search for a signal when the sky is clear. Keep your phone completely still while doing this.
    2. If this does not lead to usable data about your location, check that the location services are working in other apps. It is best to use other fitness apps to record activities and not apps like Google Maps, Waze or Apple Maps. Navigation apps use cell towers to find your location and nearby streets and paths, which can make it seem like your location is working fine. Strava and many other fitness apps only use GPS signals to determine your location. As a result, Strava can have difficulty determining your location while navigation apps work properly.

Inconsistent performance

The GPS system includes the chip in your device as well as satellites above the earth. Even if your device is in the same place and with the same settings as before, it may behave differently from one day to the next. Typically, the device needs to receive signals from five satellites in order to pinpoint your location. The varying position of the satellites, changing weather, and changes in the Earth's outer atmosphere are all factors beyond our control that affect the GPS system. Therefore, it is difficult to determine the exact reasons for unreliable performance. We encourage you to try all of the above suggestions before making a judgment on the best way to work with your device's location.