What is redress for citizens' complaints?

EUR-Lex Access to European Union law

Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Regulation on consumer ODR)

Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013 on the online settlement of consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22 / EC (Regulation online dispute resolution in consumer matters)

Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online settlement of consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22 / EC (Regulation online dispute resolution in consumer matters)

OJ L 165, June 18, 2013, p. 1–12 (BG, ES, CS, DA, DE, ET, EL, EN, FR, GA, IT, LV, LT, HU, MT, NL, PL, PT, RO, SK, SL, FI, SV)
Special edition in Croatian: Chapter 15 Volume 028 P. 202 - 213

In force

ELI: http://data.europa.eu/eli/reg/2013/524/oj