How to turn off the conference call mute

Mute or unmute your microphone in a Skype for Business meeting or on a call

When you join a Skype for Business meeting or call, you may need to mute or unmute the microphone multiple times. You can do this either in the Skype for Business meeting window or on your smartphone when you dial into the meeting. (If you're using Lync on your smartphone, you can also mute or unmute the microphone from there.)

Before joining a Skype for Business meeting or call, make sure your microphone is working properly and adjust the volume levels and audio quality as needed. See Set up and test Skype for Business Audio for details and information about troubleshooting Windows sound problems.

Mute / unmute the microphone in the Skype for Business Meeting or Call window

Sometimes your microphone will be muted by default when you join a Skype for Business meeting.

The button Mute looks like this when muted: .

When you are ready to speak, click the button to unmute the microphone mute. The button changes to and you can speak.

Note: You can also use the mute button on your laptop, keyboard, or some USB headsets to mute or unmute your microphone and speakers. Keep in mind that the meeting organizer will sometimes mute the audience. In this case, you will not be able to unmute your microphone.

Mute / unmute your microphone on the phone

If you've dialed into a Skype for Business meeting by phone, you can use the phone's mute button to manage your audio settings. Or, you can use touch-tone phone commands, such as B. *6to toggle between mute and unmute.

Press *1 on the phone for a list and description of all the commands available for your account.

Note: When you dial into a Skype for Business meeting by phone, audio is turned on by default. Mute the microphone when you are not speaking.

What to do if the Mute button is grayed out?

The mute button on your laptop or phone may be grayed out during a meeting so that you cannot unmute it. There can be several reasons for this:

  • The meeting organizer may have muted the audience. This will gray out the Mute button for all attendees until the organizer unmutes the audience. This is explained in detail later in this article.

  • Skype for Business may not have access to your phone's microphone. To correct this, go into the settings for the Skype for Business app on your phone and make sure that the use of the microphone is allowed.

  • Skype for Business may not recognize your microphone due to a device problem. For help, see Troubleshoot audio and video in Skype for Business.

Mute or unmute participants in a Skype for Business meeting

As a presenter, you can mute meeting participants individually or as a group to suppress or unmute background noise.

  • To mute individuals, right-click the button Mute next to the name (conversation view) or above the picture (catalog view) and click Mute that person. The person receives a notification that they have been muted.

    You can right-click the microphone button again to unmute the audio. Participants will then be prompted to unmute their end to open the line.

  • To mute the entire audience, point up Participant actions > Mute audience.

All meeting participants, including those on the phone, are muted. To unmute, go back to Participant actionsand click Unmute the audience.

Are you having problems?

A commonly reported problem is the long voice notifications you hear when you mute or unmute yourself during a meeting. These notifications can be annoying and prevent you from joining the conversation. By default, Skype for Business gives you a short beep when you mute yourself and no sound when you unmute. If you'd like to turn off the Skype for Business default notification sound for mute:

  1. Right-click the speaker icon in your system tray and select Sounds out.

  2. Scroll through the list of Program events down to the section Skype for Business.

  3. click on Mute sound, select from the drop-down list Sounds the option (No) and click OK.

If you hear anything other than the standard beep when you mute it, or hear anything at all when you unmute it, then your headset is likely providing additional verbal feedback. To deactivate this, you have to change the settings for your headset. Some headsets come with management software that allows you to do this easily. Contact your headset manufacturer for help.

If you have other audio issues during a meeting, see Troubleshoot audio and video in Skype for Business.

More information about Skype for Business audio: