Fellowes ms450c how to open the shredder

Frequently asked questions - FAQ

  • +49 (0) 7541 9506 222 (Mo-Fr 08:00 a.m. - 05:00 p.m.)
  • From € 250.- Free delivery
1. The device cannot be switched on - what can I do?
2. The device does not switch off - what can I do?
3. What do I do if there is a paper jam?
4. The clippings container is full - how is it emptied?
5. How often does the cutting unit have to be oiled and how?
6. The machine does not cut the specified amount of paper
7. What are the advantages of cross, confetti and particle cuts?
8. What are the advantages of longitudinal / strip / tape cutting?
9. How is the shredder serviced?
10. How do I choose the right paper shredder?
11. Does the shredder also cut staples?
12. Does the shredder also cut credit cards and CDs?
13. How do I know when the shred bin is full?
14. The clippings container is empty, but the device does not work - why?
15. Is the handling of shredders safe?
16. Do I have a guarantee on the paper shredder?
17. What do I need a rubbish bag for?
18. Can I also put small sheets of paper in the paper shredder?
19. How are paper shredders motorized?
20. Are there any customer service offers for paper shredders?
21. What is the purchase price for a paper shredder?
22. Who do I call if the paper shredder is defective?

1. The device cannot be switched on - what can I do?

i) Read the operating instructions before using the device.
ii) Check that the power cord is connected to both the machine and the electrical outlet.
iii) Check that the shred bin is properly inserted.
iv) Check that the door is open.
v) Check whether the shred bin is full. If so, drain it and try again.
vi) Check whether the plug fuse has blown.
vii) If the device is running for a long period of time, the motor may overheat and shut down automatically. Wait until the device has cooled down; it will then work properly again.
viii) If you are still having problems, call us at (+49) 7541 9506222.

2. The device does not switch off - what can I do?

Check for a paper jam obscuring the electronic sensor. To fix this, unplug the power cord and remove and clean the sensor located in the filler opening.

3. What do I do if there is a paper jam?

i) If paper is stuck in the paper feed, switch to “Reverse”. It may be necessary to press the forward / reverse buttons several times until the paper feeds smoothly.
ii) If the device has been running for a long time, the engine may overheat and switch off automatically. This can cause paper to get stuck in the paper feeder. Wait until the device has cooled down completely; it will then work properly again.
iii) A paper jam can also be caused by a full shred bin. Empty the shred bin and start again.

4. The clippings container is full - how is it emptied?

Depending on the model variant, either remove the cutting head or open the appliance door. Gently shake the clippings container to collect any remaining clippings. Then remove the rubbish bag and dispose of it. Then insert a new rubbish bag and reinsert the clippings container. If you need further help, please refer to your operating instructions.

5. How often does the cutting head have to be oiled and how does it work?

We recommend oiling paper shredders for cross cuts more often than devices for strip cuts. We suggest oiling the device once a day, before using it for the first time. To do this, simply soak a sheet of paper in oil and let it run through the paper shredder. The second option is to spray oil into the paper feeder. Use non-flammable oil for this. Why does a paper shredder have to be oiled?

6. The machine does not cut the specified amount of paper

i) Keep in mind that most manufacturer specifications refer to 70 gram paper; however, most copy papers are heavier.
ii) New machines cut more leaves than older ones.
iii) The machines cut more sheets if the cutting rollers are regularly oiled.

7. What are the advantages of the cross / confetti / particle cut?

Cross cut is safer than strip cut and the cut material is compressed more strongly by its own weight, so that the cut material container does not have to be emptied as often.

8. What are the advantages of lengthways, strip or ribbon cuts?

Paper shredders with strip cut can process more quantities than the models with cross cut and are also cheaper.

9. How is the shredder serviced?

Shredders are easy to maintain and will serve you well for years if you follow the manufacturer's care instructions. Regular oiling of the cutting unit extends the service life of all models.

10. How do I choose the right paper shredder?

There are numerous factors to consider when choosing the right paper shredder. The User Guide contains important tips to help you make a decision.

11. Does the shredder also cut staples?

Most paper shredders also cut small paper clips and staples. However, if you are not entirely sure, refer to the instruction manual of your device. Depending on the size of your device, cutting large paper clips and staples can damage the knife and reduce your guarantee.

12. Does the shredder also cut credit cards and CDs?

Not all models are suitable for cutting credit cards and CDs. Please read the product descriptions on our website.

13. How do I know when the shred bin is full?

Larger models have a display for this or switch off automatically as soon as the clippings container is full. For smaller models, it is advisable to check from time to time to see if the clippings container is full.

14. The shred bin is empty, but the device does not work - why?

Some paper shredders have a safety device that ensures that the paper shredder is only functional when the cutting head is correctly attached or the device door is closed. If you have a model with a detachable cutting head, check whether the cutting head rests correctly and on all sides on the clippings container. If you have a larger model, check that the appliance door is closed.

15. Is the handling of shredders safe?

All of the paper shredders offered on our website are branded devices from well-known manufacturers, are manufactured according to very high safety standards and contain numerous safety devices, so that you can rest assured when it comes to safety technology. The paper feed is very narrow and the cutting heads are recessed so that they cannot be accidentally touched. Particle cut models switch off automatically as soon as the cutting head is removed or the appliance door is opened. If the cutting head or the paper feed of your device is defective, we recommend that you stop using the device and report the damage immediately.

16. Do I have a guarantee on the paper shredder?

All new document shredders naturally have a manufacturer's guarantee, provided that they are used as intended according to the manufacturer's instructions. The manufacturer's warranty normally covers all parts of the device for a specified period of time; a separate warranty applies to the cutting rollers (working hours are not part of the warranty). For more details, please refer to the product descriptions for the individual models on our website.

17. What do I need a rubbish bag for?

In most cases, the use of a rubbish bag is not absolutely necessary, but it makes it easier to empty the clippings container cleanly and to dispose of the clippings. The rubbish bags are air-permeable in order to maximize the filling volume, but to keep the dust in the bag. Garbage bags are available in different sizes, suitable for every document shredder. You can find more information in the model descriptions on our website.

18. Can I also put small sheets of paper in the paper shredder?

Document shredders for A4 and A3 sheets can also cut smaller formats. To activate the automatic start sensor, place the paper in the center of the feed slot. The sheet is then shredded as usual.

19. How are paper shredders motorized?

Most paper shredders work electrically and are plugged into a normal standard socket. Document shredders for special purposes require a high-voltage socket. This is indicated in the corresponding product description.

20. Are there any customer service offers for paper shredders?

After-sales service is available for all devices, both during and after the warranty period. If you have any complaints, you should have the purchase contract to hand. You also have the option of concluding a service or maintenance contract. You can get more information by calling 07541 9506 222.

21. What is the purchase price for a paper shredder?

All paper shredders that you buy from www.aktenvernichterdirekt.de are among the most cost-effective on the market and come with a full manufacturer's guarantee. If you would like to place a bulk order, call us on 07541 9506 222; we will make you a corresponding price offer.

22. Who do I call if the paper shredder is defective?

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